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If you cannot see yours, or you are not sure which one you have, choose No above and we will work it out with you.

If you know the name, it saves us asking.

It is on the app’s home screen. Type it exactly as it appears there, capitals and all. Separators do not matter, we put the colons in.

It is printed under the box, and also shown in the box’s own settings screen. Type it exactly as it appears, capitals and all. Separators do not matter, we put the colons in.

On the same screen as the MAC address, just underneath it. It is all numbers, and IBO Player Pro will not load without it.