Home › Help centre
How can we help?
Short answers to the things people actually ask. If none of it fits, open a ticket and a person will read it.
Getting started
New here? What you need, and how the free trial works.
4 articlesInstallation and setup
Getting the app onto your telly, phone, tablet or laptop.
3 articlesPlans and billing
What things cost, how terms end, and how refunds work.
2 articlesTroubleshooting
When the picture stops or the login will not take.
2 articlesResellers
Credits, the panel, and selling under your own brand.
1 articleMost asked
What do I need to start watching? Broadband, a device you already own, and a player app. That is the whole list. How does the free trial work? Twenty-four hours, the full service, no card. One per household. Where do I find my login details? Sent to the email you signed up with. What to do if it has not arrived. What is a line, and how many can watch at once? One line plays one screen. Two people watching different things need two lines. Which devices does it work on? Smart TVs, sticks, boxes, phones, tablets, computers and browsers. Which player app should I use? Depends on your device. We tell you which one when you sign up.