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What is the refund policy?
If it is not working and we cannot fix it, you get your money back.
Seven days on the monthly plan. Thirty days on the longer terms.
And after that window has passed, we still refund the months you have not used. If you bought twelve months, something went wrong in month five and we could not put it right, you are not stuck with the remaining seven.
There is nothing to cancel, because nothing renews. Ending the relationship means simply not buying again.
Quick answers
What if it stops working halfway through a long plan?
Open a ticket first so we can try to fix it. If we cannot, we refund the months you have not used.
How do I ask for a refund?
Open a ticket and tell us what went wrong. Everything is handled in writing so both sides have a record.
Still stuck? Open a ticket and tell us what you tried, which device, and what time of day it happens. That gets a useful answer faster than "it is not working".
Contact supportRelated
How do plans and renewals work?