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How do I enter my login details in the app?
Two things go wrong here more than anything else, and both are easy to avoid.
Typing it by hand introduces mistakes. Capital letters matter, and a space accidentally added at the end of a line will stop it working while looking perfectly fine on screen. Copy and paste where your device lets you.
Some apps do not ask for a login at all. Instead they show you a MAC address on screen, and sometimes a device key underneath it. If that is what you are seeing, stop looking for a password field, because there is not one. What happens next depends on the app.
IBO Player and IBO Player Pro: send us the MAC address, and the device key too if the screen shows one, and we load the playlist on from our end. There is nothing else for you to do. If you gave us the MAC when you signed up, it is already done.
Smart IPTV, Set IPTV, Flix IPTV, Sparkle TV and Duplex Play: these are activated on the app’s own website, not by us. Your email has an M3U link. Go to the address the app shows on screen, put in the MAC and the link, and the channels appear. We cannot do this part from our side, which is why the link is in your email.
The first time the channel list loads it will take longer than it ever will again. That is normal.
Step by step
- Install the player app Get the app for your device from its own app store, or from the method we sent you.
- Open the app and find the sign-in screen Most player apps show this on first launch. Some show a device key or MAC address instead, in which case send us that.
- Enter the details from your email Type them exactly as they appear, including capitals. Do not add spaces at the start or end.
- Let the channel list load The first load takes longer than later ones. Give it a minute before deciding something is wrong.
Quick answers
The app is asking for a MAC address, not a password
That is normal for some players, and what to do depends on which one. On IBO Player or IBO Player Pro, send us the MAC address and the device key if there is one, and we load it on from our end. On Smart IPTV, Set IPTV, Flix IPTV, Sparkle TV or Duplex Play, the activation happens on the app’s own website using the M3U link in your email, and we cannot do that part for you.
It says my login is wrong
Check for capitals and for a space at the start or end. If it still will not take, open a ticket and we will check the details from our side.
Still stuck? Open a ticket and tell us what you tried, which device, and what time of day it happens. That gets a useful answer faster than "it is not working".
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